Netbot Help
- General Troubleshooting Tips
Restart your Device.
A lot of issues are easily resolved by simply restarting your iOS device. If you are having problems, try this first. If restarting doesn’t help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.
- Gestures and Shortcuts
Netbot has many ways to navigate your timeline faster. Single-tap a post to reveal the actions drawer. Links and the user's profile (avatar) are also accessible with a single tap.
To quickly access actions for a user, link, or post, just hold down on the appropriate element for a second. An action menu will be revealed for that item.
You can also triple-tap a post to quickly reply. The triple-tap is customizable in the settings. You can configure it to star, repost, reply, or translate.
Swiping a post from left to right will reveal the conversation around that post. Swiping from right to left will take you to the details of that post along with the conversation around it.
Finally, if you drilled down deep into subviews, you can quickly get back home by holding down on the back button in the navbar for a second.
- How do I view App.net conversations?
You can either view conversations from a post detail view or use the shortcut gesture. Just swipe on a post from left to right (or right to left) and you'll be able to read the conversation.
- How do I view a post's details?
To view details of a post, you can either swipe a post from right to left or tap once to open the drawer and then tap the action button (last button in the drawer).
- How do I see who reposted my posts?
Tap on a post to open the drawer. Tap on the action button (last button) and select "View Reposts".
- How do I remove posts from my timeline?
You can delete your own posts by tapping on your post to open the drawer, tapping on the action button (last button) and choosing "Delete". If you are getting mentions from a spammer, holding down on their avatar and reporting them for spam should remove their posts as well. If you don't want posts from someone in your timeline, you can either unfollow or mute them. Muting someone allows you to hide their posts for a specific amount of time and they will be unaware of it. Both of these actions are available by holding down on a person's avatar in your timeline.
- How does the mute feature work?
Muting is a simple way to temporarily (or permanently) hide posts from people you follow. When you mute someone, you can select a predefined duration to hide their posts.
You can mute specific services or keywords by going to the mute tab and hitting Edit, then the plus button.
Finally, you can mute hashtags by holding down on a hashtag and selecting the mute option.
Muting only hides posts from your timeline. They don't hide mentions.
- Marking Your Timeline as Read
Tapping on the iOS time status bar at the top is the universal way to scroll to the top of a view. However you can also double-tap on the timeline or mentions tab button to scroll to the last read post. Double-tapping it again will scroll to the top.
- What is iCloud Sync? How do I get it to work?
With this feature, you can sync various things across multiple instances of Netbot (ex. between Netbot for iPad and Netbot for iPhone). Mute filters, and your place in the timeline are all synced. So you can always continue reading where you left off between multiple devices.
Getting iCloud Sync to work properly can be tricky for some. Here are a few steps to make sure you have everything set up correctly:
1) In the iOS settings, go to iCloud and make sure you are logged into the service (with the same iCloud account on both devices)
2) In the iOS settings, go to iCloud and make sure “Documents & Data” are enabled. If “Use Cellular” is turned off, iCloud Sync may not work if you are not on a wifi network.
3) In Netbot, go to your Settings -> Username (under Account Settings) -> Sync and make sure iCloud is selected on both devices for the same account
4) If it’s still not working, try rebooting your device. The next step would be to try re-installing Netbot on all your devices.
- What is the blue bookmark icon for?
This is an optional marker that tells you what post is currently set as the last iCloud.
- When I post an image, why doesn't the image preview show up on my posts?
The image preview doesn't show up on your own posts intentionally because your avatar is already on the right side. Having the image preview there are well would clutter up the right side.
- How do I return to the root screen quickly from multiple levels deep?
If you ever end up multiple levels deep in Netbot, hitting the back button 5 times to get back to the main timeline can be annoying. Instead, just hold down on the back button and it will send you right back home.
- What is the plus symbol in the middle of my timeline?
When there are more than 200 posts that need to be loaded in your timeline, you’ll see a gap with a plus button. This signifies that there are posts that weren’t loaded there. You can control which way the gap loads depending on the position of the gap on screen when you tap on it. If you like to read posts from old to new, tap on the gap button when it’s in the top half of the screen to correctly load without losing your place. If you read new to old, tap on the gap button when it’s in the bottom half of the screen.
- What is the Mobilizer option in the settings?
Mobilizer strips images, javascript, and css from web page views so it can load content faster. Different services do this a bit differently. When viewing a website within Netbot, you can turn this feature on and off in the toolbar in a web view.
- How do I repost from another account?
Ever see a post that you wanted to repost on one of your other accounts? Just hold down on the repost button and select the account you want to repost from.
- How do I post from another account?
Have you ever started to write a post and realize you are composing from the wrong account? Just tap on the title button to quickly switch the account you are composing from.
- How do I customize the navigation tabs?
On the iPhone, the last 2 tabs in Netbot are customizable. This is denoted by the arrows next to the icons. Just hold down on one of the last two tabs for a second and it will reveal a list of sections you can choose.
On the iPad, You can hide unused tabs by going to Settings > Navigation. You can't disable the first two.
- Netbot keeps crashing. What can I do?
If your device is jailbroken and you have hacks that change how Netbot functions, make sure you remove them. This is the most common reason why Netbot crashes.
If Netbot keeps crashing, send us the crash reports along with a brief explanation of where it crashes to [email protected] To learn how to find crash reports, visit http://bit.ly/crashreports.
Important! Please read through the FAQs before contacting support.
